Clear Requirements
We clarify the information and agree what work is needed.
ISO 9001 · Quality assurance
How we manage
the quality of our work.
Our ISO 9001 quality management system underpins how we plan, check and improve our work. For your team, that means agreed requirements, checks on the work and records you can refer back to.
Discuss Your Requirements
Our quality commitment
Understand the requirement.
Check the work.
Keep improving.
A practical management system
Quality starts before
the work begins.
Clear expectations help us deliver the service your properties need.
ISO 9001 is an internationally recognised standard for quality management systems. Our quality policy and documented procedures connect that approach to the everyday work of an electrical contractor.
We review the requirements before accepting work, considering the scope, site information, access and any client-specific arrangements. Changes are reviewed and agreed so that the work and expectations remain aligned.
The same principles apply to an individual repair and a wider maintenance programme.
Planned Delivery
We consider the resources, access, timing and documentation the work needs.
Agreed Changes
Changes to the scope are reviewed and the arrangements recorded.
Inspection, testing and traceability
Checked work.
Traceable records.
Our procedures cover inspection and testing, review of results and the recording of work that needs further attention. Where work is corrected, it is re-inspected or re-tested as appropriate.
Job information and supporting documents are kept within our digital records, helping us retrieve the information relevant to your properties and the work carried out.
01 / Inspection & testing
Inspection & Testing
Inspection and test results are assessed against the relevant technical and contract requirements.
02 / Supporting information
Supporting Records
Certificates, reports and job documentation provide evidence appropriate to the work undertaken.
03 / Follow-up
Corrective Action
Findings, corrective action and the outcome are recorded and reviewed.
Review. Learn. Improve.
A system designed
to keep improving.
Quality assurance includes how we respond when something needs to change.
Our quality procedures provide for internal audits, management review and corrective action. They help us compare working practices with our documented standards and identify improvements.
Issues and customer feedback are recorded and investigated, with corrective action followed through and reviewed. Lessons from that process inform improvements to the way we work.
Share Your FeedbackFor property and procurement teams
Support for your
supplier review.
If your tender or supplier approval process requires quality-management information, tell us what you need. We can discuss the supporting documentation alongside the proposed scope of work.
Quality management sits alongside our electrical credentials and our approach to health and safety.
Let’s talk
Discuss your
maintenance requirements.
Tell us about your properties, the work you need and the standards of service you expect.