Frost Services / Useful information
Your feedback matters
Tell us what went well, where we could improve, or if you wish to make a complaint.
Help us understand what happened.
- Your name and a way to contact you.
- A description of your feedback or concern, with relevant dates.
- A job reference, if you have one, and any relevant supporting information.
Please share only the information needed to explain the matter.
What Happens Next
Acknowledgement within Two Business Days
We will acknowledge your feedback within two business days. We may need longer to investigate and resolve the matter.
Review and Updates
We will review the information and keep you updated. If we need longer to investigate, we will explain why and give an expected timeframe.
A Response and Any Next Steps
Our response will explain our findings and any action taken. We use feedback to help improve our service.
Need help with a job or appointment?
For routine questions about an existing job or appointment, use our customer support contact details. You can also call the office on 01708 377002.