At W. F. Frost (Services) Limited, we are committed to providing high-quality services to our valued customers. 

However, we understand that there may be times when you have concerns or wish to send us feedback, whether this be of a positive or negative nature. In the latter, we take any negative feedback, or complaints very seriously, and aim to address any issues promptly and fairly. To ensure a smooth resolution process, we have outlined our simple feedback policy below:

1. How to submit feedback:

a. Step 1: Contact our Customer Service Team

In the first instance, we encourage you to reach out to our Customer Service Team. They will be happy to listen to your feedback and work towards resolving any issues as quickly as possible.

Customer Service Email: feedback@frost-services.co.uk

b. Step 2: Provide Necessary Information

When submitting your feedback via email, please include your full name and contact information, a description of the feedback, including any date and time where relevant, and any other supporting documentation. This will enable us to respond effectively.

2. Acknowledgment of Feedback:

We will acknowledge the receipt of your feedback within two business days of receiving it. Our team will act promptly, as required. 

3. Process:

We aim to address all feedback as quickly as possible. The time taken may vary depending on its complexity. Nevertheless, we will keep you informed of the progress throughout the process.

4. Final Response:

Upon concluding our analysis, we will provide you with a response detailing our findings and any actions taken to address any issues, if required. If we require more time to investigate, we will inform you of the reasons for the delay and provide an expected timeframe for resolution.

5. Continuous Improvement:

At W. F. Frost (Services) Limited, we value all feedback, whether positive or negative, as an opportunity for us to improve our services. We take any complaints seriously and use them as a basis for enhancing our procedures and customer experience.

We are committed to delivering excellence in our services, and your feedback helps us achieve that goal.